Creative Customer Service

How to be creative customer service = 

customers simply looking for a helping hand.
dedicated to serve others 
"serve what you like"  and  "like what you serve"
don't tell what customer already knows but what customer needs to know.
the importance of empathy, compassion, and connection.
sweat the small stuff.
anticipate the unexpressed wishes from customers.
Be There the Moment Your Customers Think of You
Bring Ideas to Life to Win Hearts and Reap Profits, example = Free Wi-Fi. Pumpkin Spice Latte. Cake pops. Free Birthday Treats. Happy Hours.

Creative Communication

Pray before communicate
Using people's views and not my views
Seeing what unseeing

Motivation words 2016

Go forward with optimism

How to think Innovative / creative

1 Condition your brain for creativity
with see movies that inspire, listen music can motivate

2 Try to create something every day
make a different way to make your life more colourful

3 Make a list and select your ideas
always have a notes to list down each idea that comes to mind

4 Take breaks / vacation
look at the scenery outside your workplace, travel to other country, etc. Some inspirations will strike you accidentally

5 Ask 4W 1H
always start with why, how, what, when, where question and try to answer it.

6 Connect people
get close to people who can inpire you. Listen to people perspective,

7 Get out from comfort zone
Risks allow you to think out-of-the-box

Never stop loving you

my love for you is like the ocean that is not tired of creating waves and like the wind that never stops flowing

Marketing Strategy

Think about your customer’s habits, what types of content they prefer, and where they prefer to find it.
Using smart keywords or spreads idea via hashtags.
Selling benefits and not product.
Embrace New Technology which is compatible.
answering needs, solving problems, helping our customer to choose what best for them.

Idea Concept

there is a supporting tool body between the chest and abdomen at the urinal.

smartphones or tablets with solar power features to support performance.

smartphones or tablets with handy talky features to support military / security, with highest firewall frequency.

laptop or notebook that features a scanner to scan a document so that professionals can have more performance.

helm with masker feature which can be zipped in or zipped out.

Hat that can be turn into another hat with simple fold up.


For solution the X car selling is down, make sure all the X car driver have good habit and good temperamen/emotion, so the other driver who using competitor car can see the difference atmosphere when driving the X car

Tissue from bottom

Put CCTV near car/motorcycle wheels to evaluate the tyre performance

Be an Example for the world

are we not as famous as the prophet Moses by taking a step of faith?
are we not as famous as Jesus Christ by proclaiming the Good News?
are we not as famous as the prophet Daniel who giving life role model by did not defile himself with sin and immorality?
are we not as famous as the prophet Paul who balance in service God and working at office?

My Birthday

Pagi-pagi bangun ud dpt ucapan selamat ulang tahun dari istri tercinta.
Buru-buru berangkat kantor sambil mengenakan jas ujan, dengan sepeda motor menerjang genangan air dan diciprati genangan air oleh mobil hingga ke badan saya.
Tidak lupa mengisi bensin dikarenakan sudah di merah jarum indikator bensin.
Macet dilewati satu demi satu hingga tiba di kantor dengan telat 2 menit.
Mendapat sapaan dari customer yang pernah saya layani sebelumnya sungguh kebanggaan bagi customer service seperti saya.

My dream =
Melbourne = mencicipi kopi kafe di sana

Barcelona = minum dari air mancur terkenal di bagian atas La Rambla , mitos bila minum air tersebut Anda akan selalu kembali ke sini. (terinspirasi oleh film meteor garden ke 2....)

Fukuoka = mau coba ramen ichiraku yang dimakan Naruto :)

Singapore = Marina Bay Sands

Macau = Giant Panda Paviliun

johnny learn to be better

20 Feb = at the end of life, what really matters is not what we bought, but what we built; not what we got, but what we shared; not our competence, but our character; and not our success, but our significance.
21 Feb = dare to take a step, to take risks, to achieve success.
22 Feb = Build a significant life by adding value to other people, example belajar yang rajin biar ga jadi pengemis vs belajar yang rajin biar bisa membuat kehidupan yang lebih baik bagi pengemis.

Better Than Anger

" better to make a breakthrough solution than in anger "

examples = daripada mengklakson tiada henti lebih baik mencari jalan lain atau memutar ke sisi yang lain, daripada marah kepada bawahan lebih baik melakukan pendekatan persuasif, daripada kesal dengan pendapatan yang defisit lebih baik mulai mencoba konsep inovasi baru, dll

Kemarahan lebih banyak menghabiskan energi kita dan tidak menghasilkan apa-apa, yang ada hanya melukai perasaan sesama kita

Berjuang Bagi Perusahaan Kita

Tak Terasa sudah di tahun 2016

Kita patut bersyukur masih bisa bekerja di Perusahaan Kita, banyak pengangguran yang masih mencari kerja.

Mari di tahun 2016 ini sama-sama kita Berjuang Bagi Perusahaan Kita. 

Tempat kerja di perusahaan lain belum tentu sebaik yang kita rasakan di Perusahaan Kita. Terbukti dari beberapa karyawan yang mungkin kembali bergabung setelah resign dan kerja di tempat lain.

Dimulai dari hal kecil yaitu “ menggunakan waktu makan siang/istirahat kita mendiskusikan ide-ide, inovasi, atau kreatifitas apa yang bisa dilakukan agar Perusahaan Anda bisa mencapai target yang ditentukan. “

Bila Perusahaan Kita maju dan berkembang pesat, yang bangga juga kita selaku bagian dari Perusahaan. Sehingga saat kita memang sudah saat nya keluar dari Perusahaan Kita, perusahaan-perusahaan yang merekrut kita sudah pasti langsung menerima tanpa mikir-mikir atau menunda-nunda.

Because Your Company can achieve the greater and be famous, it’s all because you.

Sekali lagi mari kita Berjuang Bagi Perusahaan Kita

Adapt Marketing

How we can do crazy thing to fullfil our crazy target from our manager.
How to be emphaty with customer and change their focus to our selling.

Berkat TUHAN

Pagi pagi sudah ada istri yang menyiapkan sarapan.
Saat melihat paku di jalan dan kita bisa menghindari.
Masih bisa menikmati makanan lezat dan enak.
Mendapat perhatian dari teman, saudara, atau kerabat.
Bisa membeli barang kebutuhan.

Marketing-John Concept

Seperti pelega tenggorokan menggunakan doggie yang suaranya dari lembut kemudian terdengar berbobot dan berkharisma. (eye catching)

You Deserve Success to make people succeed

Bagi business man/woman yang sudah sukses cara mereka mempertahankan kesuksesan mereka adalah dengan
Pengendalian diri (self Control) in mouth, money/life style, & emotional

Bagi startup Business man/woman boleh mengikuti langkah langkah di bawah ini =
melihat jauh ke depan (Power of Vision)
hebat dalam mengendalikan orang. (Manage People). 
baik dalam berhadapan dengan orang (People dealing) respect people, honour people, motivate people, etc
berfokus pada bisnis (Business focusing) 
cermat mengatur menempatkan produk/jasa di wholesale, retail, dll (Product/Service Organizing)
mengatur keuangan (cash flow), tahu dengan siapa berbisnis, hutang ditagih, dll 
memperkerjakan/menempatkan sumber daya manusia yang tepat (Good People Hunter)
mencari supplier yang pas di kantong (Supplier Handling)
mendiaknosis dan mengambil peluang serta melawan ancaman (Smart Analysist) 
mampu memulai dan mengakhiri dengan baik (start well end well) 

Demikian sharing dari ane, semoga juragan-juragan bisa mencoba dan berhasil dalam waktu segera. Salam Indonesia Gemilang.